Terms and Conditions of Use

Spa and Massage Services

• All sessions must be booked in advance.
• It is recommended to arrive 10–15 minutes before your appointment to prepare for the treatment.
• Late arrivals may result in a reduction of service time so as not to affect other clients.

• To avoid charges, cancellations must be made 24–48 hours before the appointment.
• Late cancellations or no-shows without notice may incur a full or partial charge for the service.

• The spa is a space for relaxation: please maintain a moderate tone of voice.
• Mobile phones must remain switched off or on silent.
• Any inappropriate behavior will result in the immediate suspension of the service without refund.

Before any treatment, the client must inform us of:

• Medical conditions, allergies, or injuries.
• Pregnancy.
• Any medication they are currently taking.

This information is used solely to adapt the treatment and ensure the client’s safety.

• The massages are intended for relaxation, wellness, and tension relief.
• Therapists do not make medical diagnoses or prescribe treatments.
• Clients may undress only to the level they feel comfortable with; privacy will always be respected.
  

• All towels, sheets, and materials are changed and disinfected between each session.
• A strict cleaning protocol is maintained for equipment and massage tables.

• Treatments are available for adults.
• Minors will require written consent from a parent or legal guardian.

• The client’s personal information is handled in accordance with applicable data protection regulations.
• Data is used exclusively for appointment management, customer service, and communications authorized by the client.

• Payment must ALWAYS be made before the service.
• This applies to all treatments, packages, promotions, and bookings.
• No refunds are issued except in cases covered by the spa’s internal policy.

• The spa is not responsible for any personal belongings that are lost or damaged within the premises.
• The client is responsible for informing us of any relevant medical condition prior to the treatment.

By booking and/or receiving services at our facilities, the client declares that they have read and accepted all the Terms and Conditions of Use set out herein.